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Terms & Conditions

A legal disclaimer: Last updated: June 2025

Welcome to Pastoral Whispers. These Terms and Conditions govern your use of our website and the purchase of our handmade products. By using our site or placing an order, you agree to the terms outlined below.​

The information provided by Pastoral Whispers on this website is for general informational and educational purposes only. All products, content, and information are provided in good faith; however, we make no representation or warranty of any kind regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

​​​1. General Information

This website is operated by Pastoral Whispers, based in Australia. Throughout the site, the terms "we", "us", and "our" refer to Pastoral Whispers. We offer handmade goods, such as soaps, body care products, and home items, for sale to consumers.

2. Products and Pricing

  • All products are handmade in small batches, so slight variations in appearance, scent, or weight may occur.

  • Prices are listed in AUD and include GST (where applicable).

  • We reserve the right to change prices or discontinue products at any time without notice.

3. Orders and Payment

  • Orders are confirmed once payment is received in full.

  • We accept payment via. PayPal, credit card, Afterpay.

  • If we are unable to fulfil your order, we will notify you and issue a full refund.

4. Shipping and Delivery

  • We currently ship within Australia. Please allow 2–5 business days for order processing.

  • Shipping times may vary depending on location and postal service delays.

  • Delivery is via [Australia Post/courier service]. Tracking details will be provided where available.

  • We are not responsible for lost or stolen parcels once shipped.

5. Returns and Refunds

Due to the nature of our products:

  • Returns are not accepted for change of mind or used/opened items.

  • If your order arrives damaged or incorrect, please contact us within 7 days of receiving it with a photo and order details.

  • We’ll do our best to resolve the issue through replacement, credit, or refund.

6. Allergies and Product Use

  • Our products are made with natural ingredients; however, please read all ingredient listings carefully before purchase.

  • We recommend a patch test before full use. Discontinue use if irritation occurs.

  • Pastoral Whispers is not liable for any adverse reaction to our products.

7. Intellectual Property

All content on this website, including product descriptions, photos, logos, and designs, is the property of Pastoral Whispers and may not be copied or used without permission.

8. Privacy Policy

Your personal information is used solely for order processing and communication. We do not share your information with third parties except as necessary to complete your order. For full details, please see our [Privacy Policy].

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
📧 pastoralwhispers@outlook.com
🌐 www.pastoralwhispers.com

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